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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brian Oswald

Brian Oswald

October 28, 2024

5  out of  5
rating by Brian Oswald
"John is the best of the best. Just went through and ordeal with having my car totaled and when purchasing a new one he literally had the paperwork over to the new dealership in five minutes. They were even in shock. You don’t get this kind of service with anyone else. As long as John lives, I will be his customer."
We responded:
"Thanks for your kind words Brian. Hopefully that will be a long time!"
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Jean-Marc Flack

July 18, 2024

5  out of  5
rating by Jean-Marc Flack
"John Grana and his team have been handling all of our insurance needs for close to 20 years. They never fail to deliver prompt, accurate, and resourceful service! I could not recommend them highly more highly."
We responded:
"Thank you Jean-Marc, we appreciate the opportunity to help you with your insurance program...hard to believe it's been 20 years! "
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dave slagle

May 16, 2024

5  out of  5
rating by dave slagle
"Serena was very helpful in getting us a great rate."
We responded:
"I'm happy to hear Serena was able to help you with a great rate on your car and home insurance. She leaves no stone unturned to provide the lowest rate possible. Welcome to our Agency!"
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Andrew Richter

May 10, 2024

5  out of  5
rating by Andrew Richter
"Fantastic and caring agent. Handles situations promptly and with a clear explanation of what the process is. Can't recommend enough."
We responded:
"Thanks for your review Andrew. My team and I appreciate your feedback and for the opportunity to help you!"
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olga ch

April 20, 2024

5  out of  5
rating by olga ch
"I want to share my experience with John Grana .As an insurance agent, he was welcoming , knowledgeable and experienced. In another word, he was well-versed in his business. I have received the valuable recommendations which helped me to save money, to lower my rate for the upcoming year and get some experience and knowledge for the future. He was very thorough explaining the options to me .During our contact John answered my emails and phone calls without delay in a respectful manner. His team was helpful as well. They all were ready to help and support. John is highly recommended to me because my experience was very positive and pleasant."
We responded:
"Thanks so much for taking time to share your experience with our Agency Olga. We appreciate the opportunity to help you!"
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Doreen Smith

March 15, 2024

5  out of  5
rating by Doreen Smith
"Much needed change in my auto and homeowners insurance. Called State Farm and was connected to Serina at the Carmel NY office, where she helped me to save much more than I was paying. Very helpful, friendly office and met John Grana who welcomed me before I left.So happy to have made the change."
We responded:
"Hello Doreen, thanks for joining the John Grana State Farm family! We are so happy to have been able to help save you some money and keep you protected for all your insurance needs. "
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Joseph P

January 18, 2024

5  out of  5
rating by Joseph P
"I have been with John Grana- State Farm for the past 3 years from when I first got insurance and they have always been amazing. Everyone at the office is amazing and super helpful. I have never had any issues or any stress to deal with from them. They make auto insurance hassle free and focus highly on their customer care and support. I highly recommend them."
We responded:
"Thanks for sharing your experience with our office Joe, we all enjoy helping you with your insurance! "
Profile photo of Justin Z.

Justin Z.

January 10, 2024

1  out of  5
rating by Justin Z.
"I've been a customer of this office for over 15 years. I had to move my policy to another office. I called and spoke to John which he told me they were unable and did not know how to move my policy. I contacted corporate and was given an email to move my policy to another office. To this day my policy is still in his office with zero help . This has been going on for over a year now. They are unwilling to help and are keeping my policy at their office. If my policy isn't moved to the office I want by the end of this week I'm going to contact BBB. You would think after everything I've done to get this policy moved that it would be fixed by now. I'm enraged at this point. Never trust this office."
We responded:
"I’m sorry you’ve had difficulty transferring your policies to a different State Farm Agency. That process is completed by State Farm’s Agency Services department and is usually handled efficiently based upon a customer request. Our office was under the impression that the receiving Agency, with whom you have an existing relationship with, was assisting and monitoring this request to completion. We are unable to see that a request was received by the Agency Services Department, but my office will reach out to them on your behalf to help complete the transfer. We appreciate the opportunity to have served you these past 15 years and wish you the best in the future. "
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Edmar Bastos

October 5, 2023

5  out of  5
rating by Edmar Bastos
"Serena was a pleasure to work with. She made the whole process very fast and very well explained how everything works ty for service"
We responded:
"Thanks so much for your feedback, we are so happy to hear how Serena was able to help you with your auto insurance."
Profile photo of Michael Drummond

Michael Drummond

September 1, 2023

5  out of  5
rating by Michael Drummond
"I would highly recommend this State Farm office for all of your insurance needs. Suzanne was able to get me a great rate on my car insurance when I switched from another company and was able to save me $25 a month!"
We responded:
"I'm happy we were able to save you money on your car insurance, thanks for taking the time to recognize Suzanne's efforts!"
Profile photo of Nicole Gallagher

Nicole Gallagher

September 1, 2023

5  out of  5
rating by Nicole Gallagher
"Suzanne is the absolute best! I recently bought a home and she was there every step of the way. She was able to get me a great rate and provided a declarations page quickly when my mortgage company asked for the documents. I was able to bundle my home and auto and saved over $30 a month. I would definitely recommend doing business with this State Farm."
We responded:
"I'm so happy you were able to receive Suzanne's expert guidance, she is very knowledgeable with all forms of insurance, but especially auto, home and life insurance. Thanks for sharing your experience with our office."
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Kayla W

August 22, 2023

5  out of  5
rating by Kayla W
"Just moved here and the team, especially Serena, was super helpful with the whole process of transferring and getting me all set up for the DMV! Thank you!!"
We responded:
"Thanks for sharing your experience with Serena and our office Kayla. I'm happy to hear we were able to help you with your auto insurance and the NY DMV registration process. "
Profile photo of Raymond R

Raymond R

August 22, 2023

5  out of  5
rating by Raymond R
"Serena and the rest of the team here are the absolute best and super helpful! Got me insured with something promptly"
We responded:
"I'm thrilled to hear you were happy how Serena helped with your insurance policies. Serena does an excellent job and is an important part of our team. Thanks for sharing your experience! "
Profile photo of Tom Looby

Tom Looby

August 8, 2023

5  out of  5
rating by Tom Looby
"State Farm of Carmel is an excellent branch. Mr. Grana is a gentleman, and he was very thorough explaining the options for my wife and I. We received an excellent quote an are very happy with State Farm insurance."
We responded:
"Thanks for sharing your experience with our office Tom. It's a pleasure to help you with your insurance needs. "
Profile photo of Maria B.

Maria B.

August 2, 2023

5  out of  5
rating by Maria B.
"Have really enjoyed my experience so far- Serena is incredibly knowledgeable, professional and friendly and has made my first time experience purchasing and using car insurance so much easier and stress free. The offices are clean, easily accessible and inviting."
We responded:
"I'm so happy to hear of your experience with the John Grana Insurance Agency and in particular with Serena. Welcome and thanks for sharing your experience!"
Profile photo of Peter Broccole

Peter Broccole

August 2, 2023

5  out of  5
rating by Peter Broccole
"John Grana has been my insurance agent and will ALWAYS remain my insurance agent because he is quite simply the best. There has never been a time when I couldn’t reach him with a question, and never been a time where he couldn’t provide the best options for me in auto, home, and life…even in life! I highly recommend him to everyone, but certainly to the people I love most."
We responded:
"It's a pleasure to help you Peter! Thanks for placing your trust in the John Grana Insurance Agency."
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Keith Anderson

April 1, 2023

5  out of  5
rating by Keith Anderson
"Serena was a pleasure to work with. She made the whole process very easy."
We responded:
"Keith, thank you for taking the time to share your positive experience with Serena. We appreciate the opportunity to help you with your insurance!"
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Marsha Pickett

November 30, 2022

5  out of  5
rating by Marsha Pickett
"John has been my agent for many years. He and his staff have always gone above and beyond to provide customer service. Thank you!"
We responded:
"Thanks for your review Marsha. It's our pleasure to help you!"
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Tony Rosa

July 16, 2022

5  out of  5
rating by Tony Rosa
"Excellent customer service!!!"
We responded:
"Thanks for your review and for the opportunity to help you with your insurance Tony!"
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Jerry Stein

February 23, 2022

5  out of  5
rating by Jerry Stein
"Pleasant people greet you with a hello and a smile. Pleasant to work with."
We responded:
"Thanks for the kind words Jerry and welcome to our Agency!"
Profile photo of Jessie Unger

Jessie Unger

July 14, 2021

5  out of  5
rating by Jessie Unger
"John is about as good as they get. Excellent service and beyond knowledgeable. Highly recommend."
We responded:
"Thanks for your review Jessie!"
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Claudia Zsevc

June 15, 2021

5  out of  5
rating by Claudia Zsevc
"Great prices, professional friendly and knowledgeable staff/mgmt willing to explain policy choices and pricing alternatives."
We responded:
"Thanks for your review Claudia, it's our pleasure to help you!"
Profile photo of Gloria Thompson

Gloria Thompson

April 16, 2021

5  out of  5
rating by Gloria Thompson
"Thank You State Farm for taking the time to get better rates than all the competitors! I appreciate your professionalism and eagerness to help... Big shout out to J.T. who stayed diligent in making sure everything went well with my policy and reassuring me every step of the way... Thanks John Grana State Farm!"
We responded:
"We appreciate the opportunity to help you Gloria! Thanks for taking the time to recognize JT's efforts on your behalf."
Profile photo of Darlene Spatafore

Darlene Spatafore

March 8, 2021

5  out of  5
rating by Darlene Spatafore
"A Big shout-out to John Grana for giving me the best rates than any other Insurance agency. He and his team are professional, courteous and go above and beyond for their clients. I have shopped around for the past 4 years for better Insurance rates and John Grana State Farm has given me the absolute lowest rates of all the competitors. Thank you so much for being Awesome! Darlene Spatafore"
We responded:
"It's our pleasure to help you."
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Robert Scuderi

January 28, 2021

5  out of  5
rating by Robert Scuderi
"Nicole Gallagher is absolutely fantastic. She did a great job in reviewing all my auto policies. I have been with the John Grana agency for over 30 years and they have always taken care of me. Thanks again Nicole for doing a great job."
We responded:
"I'm happy you are happy with Nicole's service, she does a great job. Thank you for the opportunity to serve you and your family!"